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Emailing Project Administrators

David Gage

Is it possible to email Project admins when a new ticket is generated?

Our users submit IT support requests by emailing a specific email address. I've confirmed that when it reaches our JSD project for IT support requests, But how can I send an email notification to the support staff that a new ticket has been generated - including the ticket information?

Is this an automation rule that needs to be setup? How can I do this?

Accepted answers

Carlos Garcia Navarro

Hi David,

You (if you're a project admin) can edit the notification rule to send emails to a specific group (or role) when an issue is created. To do this:

1) Go to Project settings

2) Look for notifications

Screen Shot 2018-10-18 at 11.00.46 PM.png

3) Edit notifications

Screen Shot 2018-10-18 at 11.01.15 PM.png

4) Click 'Add' for 'Issue created' event:

Screen Shot 2018-10-18 at 11.01.33 PM.png

5) And add the group, or role, or individual project administrators to the notifications list:

Screen Shot 2018-10-18 at 11.06.49 PM.png

Hope it helps,

Carlos

All comments

Carlos Garcia Navarro

Hi David,

You (if you're a project admin) can edit the notification rule to send emails to a specific group (or role) when an issue is created. To do this:

1) Go to Project settings

2) Look for notifications

Screen Shot 2018-10-18 at 11.00.46 PM.png

3) Edit notifications

Screen Shot 2018-10-18 at 11.01.15 PM.png

4) Click 'Add' for 'Issue created' event:

Screen Shot 2018-10-18 at 11.01.33 PM.png

5) And add the group, or role, or individual project administrators to the notifications list:

Screen Shot 2018-10-18 at 11.06.49 PM.png

Hope it helps,

Carlos

David Gage

That worked! Thank you.

David

Carlos Garcia Navarro

You're welcome! :-)

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