Is it possible to have the ServiceDesk search published online help for content?

Janetta.Mccreery

Hi,

We're migrating to Service Desk and want to be able to search our online documentation when someone searches the Knowledge Base. It seems counter-intuitive to copy and paste all of the content from the online help into individual KB articles, so is there a way that we can link our Service Desk search engine so that it searches for terms in our online help (as well as in the Knowledge Base)?

Thanks for any advice! 

Jack Brickey

@Janetta.Mccreery, there isn't a way to integrate a non-Confluence KB AFAIK. I did a quick search in the Marketplace for an addon but didn't discover anything. You could consider importing your existing KB.