Me and my team are not receiving emails from JIRA.

Question

Good morning team,

Issue: Me and my team are not receiving emails from JIRA anymore.

Usually I receive an email when I'm assigned a new ticket or one is updated by another developer.

Issue Start: Stopped working a few weeks ago.

Was wondering if this is a wider issue?

Regards,

Martin

Martin McCarthy · Answer

Good afternoon Dennis,

Apologies for the late reply. Had a look at the solutions you proposed but none of them worked.

What I discovered is that our Exchange server quarantined the emails in the bulk spam folder.

In order to whitelist your company on our Exchange server, please could you provide a list of Exchange server IPs so we can add them to our whitelist so we continue to receive notifications please?

Many thanks in advance,
Martin.

Dennis S_ · Answer

Hi @Martin McCarthy,

please check the notification scheme which is used in your project. Maybe you are not in the assigned role/group of the event which triggers the respective e-mails. Further information about notification schemes are described here:

https://confluence.atlassian.com/adminjiracloud/creating-a-notification-scheme-776636401.html

If you are an administrator, you can also use the notification helper to identifiy why you don´t receive the e-mail for a particular event. How to use the notification helper is described here:

https://confluence.atlassian.com/adminjiracloud/jira-admin-helper-818578850.html

Best regards

Dennis