nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Listener Clone ticket is not updating a CF after creation

Ronen Erlich

Hi,

I am trying to use lister to clone a ticket when the original ticket is resolved and update the ticket cloned ticket with CF x to CF Y

My current settings are:

condition:

cfValues['Request Type']?.value == 'X'

Additional issue actions:

import com.atlassian.jira.component.ComponentAccessor

import com.atlassian.jira.issue.Issue

import com.atlassian.jira.issue.ModifiedValue

 

def cf = ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName("Request Type")

issue.setCustomFieldValue(cf,'Y')

issue.setAssignee(null)

I also tried:


def cf = customFieldManager.getCustomFieldObjects(issue).find {it.name == 'Request Type'}
issue.setCustomFieldValue(cf,'Y')
issue.setAssignee(null)

so the ticket is cloned and the relevant fields are copied but the request type is X and not being modified to Y. It is not even showing up on the cloned ticket so I believe the value is being 'null'...
any idea what I am doing wrong?
thanks,

Accepted answers

All comments

fjodors

If you are trying to update custom field from listener you should use mutableIssue .

Here is an example how to update issue custom field from script runner listener: https://community.atlassian.com/t5/Jira-questions/Changing-custom-field-in-Listener-not-re-indexing-issue/qaq-p/902472#M289567

Ronen Erlich

Thanks Fydor - ill test and let you know the results...

FYI - the listener already have an examples built in, this is where I took the code for:

def cf = ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName("Request Type")

issue.setCustomFieldValue(cf,'Y')

and I tested by changing the summary to include the new value using:

issue.summary = "Request Type value is: " issue.getCustomFieldValue(cf)

and the summary of the new issue shows "remove" - the only thing that doesn't actually get updated is the custom field value.... so weird...

Ronen Erlich

Unfortunately it did not work

I can clone all the relevant fields into the new ticket (needs less fields from the original one), but this specific field for the request type is not getting updated.

I also tried to index, but nothing helps

might be my groovey version (5.0.11) or my Jira (7.3.4)

But I cannot accept the answer as the field has not updated

Ronen Erlich

I also tried to set the assignee - and it works only if assignee in null:

issue.setAssignee(null)

but

issue.setAssignee(UserManager.getUserByName("{usr_name}")) did not work

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

scriptrunner

adaptavist

jira-server