I am trying to timeout issues with a certain route after x minutes of inactivity. The way I have it set up now is as follows:
1 scripted field that is a timestamp of the last comment.
Another scripted field that determines whether the issues has timed out (this works fine), and transitions it if it has (this does not work).
Here is the code for the field. Please forgive the unnecessarily large number of imports as I have hacked this together from various forum answers etc. I will clean them up once I've got it working.
import com.atlassian.jira.component.ComponentAccessor;
import com.atlassian.jira.issue.Issue;
import com.atlassian.jira.bc.issue.IssueService;
import com.atlassian.jira.issue.IssueInputParametersImpl;
import java.util.Date.*;
import org.apache.log4j.Logger;
import org.apache.log4j.Level;
import com.atlassian.jira.component.ComponentAccessor;
import com.atlassian.jira.event.issue.IssueEventBundle;
import com.atlassian.jira.event.issue.IssueEventManager;
import com.atlassian.jira.event.issue.IssueEventBundleFactory;
import com.atlassian.jira.event.issue.IssueEvent;
final int MINS=10; //Number of minutes until chat times out
def log = Logger.getLogger("com.acme.workflows")
log.level = Level.INFO;
// Used to get data from tickets
def customFieldManager = ComponentAccessor.getCustomFieldManager();
def route=issue.getCustomFieldValue(customFieldManager.getCustomFieldObjectByName("Route"));
if(route.toString().equals("Chat"))
{
// Defining what field were looking at
def fieldName = "Time Of Last Chat"; //This field is a timestamp of the last comment
def field=issue.getCustomFieldValue(customFieldManager.getCustomFieldObjectByName(fieldName));
Date last=(Date)field;
Date now=new Date();
long elapsed=(now.getTime()-last.getTime()); //Time between now and last comment in milliseconds
long threshhold=MINS*1000*60;
if(elapsed>threshhold)
{
def issueEventManager = ComponentAccessor.getIssueEventManager();
long EVENT_ID = 14110; //This is the ID of the timeout transition in the workflow.
def issueManager = ComponentAccessor.getIssueManager()
def user = ComponentAccessor.getUserManager().getUserByName('user_worker')
//HERE IS THE PROBLEM
IssueEventManager issueEventM = ComponentAccessor.getIssueEventManager()
IssueEventBundleFactory issueEventFactory = (IssueEventBundleFactory) ComponentAccessor.getComponent(IssueEventBundleFactory.class)
IssueEventBundle eventBundle = issueEventFactory.wrapInBundle(new IssueEvent (issue, null, user, EVENT_ID, true))
issueEventM.dispatchEvent(eventBundle)
//TO HERE
return "Timed Out";
}
else
{
return "Active";
}
}
return "N/A";
There are no errors when this runs, the field populates correctly, it just doesn't transition the issue. I'm fairly new to Jira administration, so I might be fundamentally misunderstanding something here. My understanding is that dispatching the event should transition the issue- is this correct? Is there another way to do this? If this is the best way, does anybody know how to transition the issue from within a script?
Thanks in advance!
