Auto-Populate Customer Fields Using Organization

Question

Hi all,

I have a request want to ask you

The KSC Support Team would like the Primary Customer and Customer/s Impacted to auto-generate based on Organization when a ticket is created.  My question is can i use Organization to auto Populate another field value in jira? (Primary Customer and Customer/s Impacted are customfied we made in jira)

Thanks,

Mandia

Mandia · Answer

Thanks for your reply.

I would say, Yes I have jira Service Desk.

But my question is ,  for example when I create a ticket then I choose Organaization i=Mandia  Primary Customer field can auto change to mandia test?

Thanks,

Mandia

Alexey Matveev · Answer

Hello,

Do I understand correctly that you have Jira Service Desk?

If so,  you can do it with the Service Desk automation:

https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html