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The three kb articles I just created dont show in the search results

Daren Chung_lz7q0u

I moved a Confluence Knowledge space under my company's Customer Support Space. I then created three new how-to articles complete with tags. From the Knowledge space, I can locate the articles by tag, but when I search for the articles using similar terms in the articles. not one of them shows in the search results. What am I doing wrong?

Accepted answers

Daren Chung_lz7q0u

The problem was that the search was restricted to a specific space key that my articles were not created under. Editing the search button on the KB home page and changing the "Restrict to this space key" value to the space key in which the articles are located and saving fixed the problem. Now it is not restricted and finds my articles. Note: Restricting the articles to the space key in which the articles are created will help isolate articles only found in that space as will restricting it to specific tags such as "kb-how-to-article".

All comments

Bharath Kumar Kappala

Hi Daren,

Check and see if you have made any page restriction on the new 3 pages that you created, if yes then remove all the restriction and you will be able to see them in the search results on the service desk portal.

Thanks

Bharath

Daren Chung_lz7q0u

Just so I am doing this right and as expected, where would one look for this? I did not note any restrictions on the page, when viewing the page information and the restrictions. That said, I am only making these available internally and not for my Service Desk yet.

Daren Chung_lz7q0u

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