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JIRA Will Not Start After Upgrade

Brad Huddleston

We used to start JIRA using the start_service.bat file. After performing the upgrade via a file called 'atlassian-jira-software-7_12_1-x64' we now get this error:

         c:\Program Files\Atlassian\JIRA>start_service
         The service name is invalid.

         More help is available by typing NET HELPMSG 2185.

This is the content of the start_service.bat file:

         @echo off
         if "%OS%" == "Windows_NT" setlocal
         rem ---------------------------------------------------------------------------
         rem Start script for the JIRA Service
         rem

         net start JIRASoftware111018102937

Any help will be greatly appreciated.

Accepted answers

All comments

Alexey Matveev

Hello,

Have a look at the Services, if the JIRASoftware111018102937 service exists.

Brad Huddleston

Sorry, gotta dumb it down some. How do I do that?

Alexey Matveev

Start menu and type Services

Brad Huddleston

Okay, no services with 'Jira' or 'Atlassian' or anything else I can find that would be related. Found this article:

https://confluence.atlassian.com/adminjiraserver073/running-jira-applications-as-a-windows-service-861254037.html

Which instructed me to try this:

service.bat install JIRA

After configuring my Java Environmental Variable I get this:

c:\Program Files\Atlassian\JIRA\bin>service.bat install JIRA
Installing the service 'JIRASoftware111018102937' ...
Using CATALINA_HOME:    "C:\Program Files\Atlassian\JIRA"
Using CATALINA_BASE:    "C:\Program Files\Atlassian\JIRA"
Ignoring JAVA_HOME:        "C:\Progra~1\Java\jdk1.8.0_181"
Using JRE_HOME:         "C:\Progra~1\Java\jre8"
Using JVM:              "C:\Progra~1\Java\jre8\bin\server\jvm.dll"
[2018-10-16 09:55:11] [error] [ 4996] Unrecognized program option --JvmOptions9
[2018-10-16 09:55:11] [error] [ 4996] Invalid command line arguments
[2018-10-16 09:55:11] [error] [ 4996] Commons Daemon procrun failed with exit value: 1 (Failed to parse command line arguments)
Failed installing 'JIRASoftware111018102937' service

Progress, I think, but I'm not sure what to try next.

Andy Heinzer

The fact that we see your system was trying to use that --JvmOptions9 option is an indication that the system has a Java 9 or later version installed and Jira is trying to use that JVM to load itself. In the present versions of Jira (7.12.x), Jira does not support Java 9 or later yet. See Jira Supported platforms 7.12.x for more details.

I would recommend that you try to run a command such as

echo $JAVA_HOME

via the command prompt in order to see if that variable is set on the system. If it is, then it will echo a path such as c:\java\version\ If it is not set you won't see any path when using that command.

I would recommend that you install Oracle Java 8 separately from Jira per the instructions in Installing Java. Also be sure to set the JAVA_HOME variable and restart the OS. Then see if you start up Jira.

You can have multiple versions of java installed on the operating system, but we need to make sure that Jira is using a supported JVM to work correctly.

Brad Huddleston

Is there a difference between 'echo %JAVA_HOME' and 'echo %JAVA_HOME%'? The first command just returns '%JAVA_HOME' while the second returns 'C:\Progra~1\Java\jdk1.8.0_181', which is the path I set via the System Variable.

According to the Control Panel, the computer just has Java 8 installed. I don't know where else to check if a different version of JAVA is installed. There is 'Java 8 Update 181', 'Java 8 Update 181 (64-bit)' and 'Java SE Development Kit 8 Update 181 (64-bit)'. All three have a version number of 8.0.1810.13. Could there be an issue with the non-64-bit and 64 bit versions?

Andy Heinzer

For Windows echo %JAVA_HOME% is the correct command. Sorry, I was thinking of the linux/unix echo command.

If you have a 32 bit version of Java installed to this machine, I would actually recommend uninstalling that version. The 64 bit version of Jira won't be able to use that Java version and in turn it could cause problems if Jira is trying to load with that JVM.

After you do that, try to restart the system, and then go back to see if you can run the service.bat install JIRA from a command prompt where you right click on the command prompt and choose 'Run as administrator'. This can help to bypass some UAC windows controls that could prevent this bat file from running as expected in Windows system that have UAC enabled.

Brad Huddleston

Got the service installed. Can't get it started. When I run 'start_service.bat' I get:

The Atlassian JIRA service is starting.
The Atlassian JIRA service could not be started.

A service specific error occurred: 1.

More help is available by typing NET HELPMSG 3547.

In the log file I get:

Running 'JIRASoftware111018102937' Service...
[2018-10-19 07:24:50] [info] [ 5976] Starting service...
[2018-10-19 07:24:50] [error] [ 5976] Failed creating java C:\Progra~1\Java\jre8\bin\server\jvm.dll
[2018-10-19 07:24:50] [error] [ 5976] The system cannot find the path specified.
[2018-10-19 07:24:50] [error] [ 5976] ServiceStart returned 1

I can't find where that path (C:\Progra~1\Java\jre8\bin\server\jvm.dll) is being set. Java Home and JRE Home are both set to different locations that one.