Unable to add subtask issue types using Excel Connector

Question

No issues creating a standard issue type using excel connector, but when attempting to create subtasks, it gives me an error that :

Am I supposed to be able to create subtasks? It allows me to select those issue types from the excel connector issue type drop down.

Confused....

Thanks

Lara Arthur_1bhb1s · Answer

Hey there.

Yes, I was filling in the Parent field with the correct parent ticket #.

Again, no issues with creating a standard task, but when attempting to create any subtasks...I'm still getting this:

Would love to be able to get assistance with this as this is a deal-breaker for purchasing a license.

Thanks--Lara

Lucas Modzelewski _Lumo_ · Answer

Hi Lara,

Please, check if you have 'Parent' column filled with issue key of the Parent issue.

Here is an example of task PM-7, with sub-task PM-8, and finally with attempt to create another subtask without filling up data for the parent issue. The cell should be marked with red background.

Cheers,

Łukasz