Hello,
Where are now working with JIRA Services Desk for some week and we really enjoy it.
At the moment where still receiving a lot of email in our support boxes. so where thinking about enabling the Email handeling in JIRA so that most of his email will be tickets.
The only problem is that we also use the same email addresses for the internal email communication about customer emails. so we don't want to also add these as new issues or comments with the customers.
I am think about a rule that we can isolate internal email and ignore that email or at it as a internal comment to a ticket.
But at this moment i cannot find a Email handler that can do that.
Does somebody have good addon or trick for this?
