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Problem with resolution field do not working

Brandon Duarte

Hello I have problems with the resolution time, this does not show me anything has any idea that may be happening?

Greetings.

Accepted answers

Susan Hauth _Jira Queen_

Hi Brandon,

Can you attach a screenshot of your SLA configuration for Time to Resolution. It looks like however it's configured it doesn't match to the issues in your project.

Susan

Brandon Duarte

Hello Susan, thank you for responding with great pleasure I send you the image of sla.

waiting for your comments.

Susan Hauth _Jira Queen_

Hi Brandon,

Your resolution condition on start and stop are incorrect and should be reversed. So you should start on issue created OR Resolution cleared. And then for Stop it should be resolution set.

Try that

Susan

All comments

Susan Hauth _Jira Queen_

Hi Brandon,

Can you attach a screenshot of your SLA configuration for Time to Resolution. It looks like however it's configured it doesn't match to the issues in your project.

Susan

Brandon Duarte

Hello Susan, thank you for responding with great pleasure I send you the image of sla.

waiting for your comments.

Brandon Duarte

Hello Susan, thank you for responding with great pleasure I send you the image of sla.

waiting for your comments.

Susan Hauth _Jira Queen_

Hi Brandon,

Your resolution condition on start and stop are incorrect and should be reversed. So you should start on issue created OR Resolution cleared. And then for Stop it should be resolution set.

Try that

Susan

Brandon Duarte

There is no problem that objective problems have not been fixed?

Susan Hauth _Jira Queen_

You need to have a goal or your Time to Resolution won't show up.

Susan Hauth _Jira Queen_

Brandon,

I suggest you review this documentation:

https://confluence.atlassian.com/servicedeskcloud/setting-up-slas-732528967.html

Susan

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