Not receivingemail notification for Issue created event via email handler

Question

Hi I am not receiving email notification when a user creates an issue via email handler. It was working all fine before I upgraded jira to 7.3.3.

I see in the notification scheme of the project, it does say that notification will be sent to Assignee, reporter and All watcher for Issue Created event. and also in the email handler setting I see notify user is selected. So basically nothing has changed but the upgrade.

I asked a user to randomly select any issue and start watching it and notice if he received any email notification when I make any changes to the issue and this time he did receive the notification.

So we are definitely not receving notification for Issue created, and earlier it used to send the email where I could see the jira number attached to the mail.

Any ideas?

Thanks

Leena Bakshi · Answer

Hi Bharath

Thats working fine. As I mentioned that users are receiving other notification like Issue Updated or Log Work etc.. its the "Issue created" event which is not triggering the notifications. I tried it for myself also , being Sys Admin I am also receiving any email. Itw as working all fine before the upgrade.

Thank you

Bharath Kumar Kappala · Answer

Check to see if the outgoing mail handler is working fine. You can check the functionality of the Out Going Mail handler from

System > Mail > Outgoing Mail

Try sending a test email and if you have issues here first.