Is jira configuration tool still working?

Question

We are trying to start the app using the config.bat command but nothing happens. Is there any prior requirement to make it work?

Thank you!

Maciej Olszewski · Answer

Check if you are in good folder config.bat is in bin sub-directory of your jira directory also check if you have Java platform installed and configured

Laura Vallejo_gz9b7k · Answer

The problem is I am not able to even run the config.bat. So I am trying to understand if there is a prerrequirement to be able to run the jira configuration tool.

Maciej Olszewski · Answer

It's necessary to restart after every change
https://confluence.atlassian.com/adminjiraserver071/using-the-jira-application-configuration-tool-802593165.html here you have everything about this and there is really important bulletpoint

* Whenever you configure or reconfigure Jira's server-level settings using this tool, Jira must be restarted so it can recognize these changes.