Jira Service Desk install does not work once a project is created

Pedro Santos_rd01dv

I'm installing JSD 3.15.2 on top of JIRA Core 7.6.8.
Once is installed and I create a SD project I get error on the project creation and then I'm unable to access JSD configuration as well.
If I then delete the project I'm able to access it again.

When accessing the Configuration from JSD I get the following error (first lines only):

Technical details

Log's referral number: 00ec55d7-325f-4fc5-b04f-16fff4cbeddb
Cause

Referer URL: https://mysite.com/instance/plugins/servlet/applications/versions-licenses

java.lang.NoSuchMethodError: com.atlassian.jira.project.Project.isArchived()Z

    java.lang.NoSuchMethodError: com.atlassian.jira.project.Project.isArchived()Z
        at com.atlassian.servicedesk.internal.feature.servicedesk.ServiceDeskInternalManagerImpl.checkArchived(ServiceDeskInternalManagerImpl.java:190) [?:?]
        at com.atlassian.servicedesk.internal.feature.servicedesk.ServiceDeskInternalManagerImpl.isServiceDeskEnabled(ServiceDeskInternalManagerImpl.java:186) [?:?]
        at com.atlassian.servicedesk.internal.feature.servicedesk.ServiceDeskInternalManagerImpl.lambda$isServiceDeskEnabled$7(ServiceDeskInternalManagerImpl.java:205) [?:?]

 

Any idea about this? Tried to find info about this isArchived()Z without success...

Alexey Matveev

Hello,

Have a look at the Atlassian applications compability matrix:

https://marketplace.atlassian.com/apps/1211499/issue-history-collector?hosting=cloud&tab=overview

You need to install Jira Service Desk 3.9.8 for Jira Core7.6.8