Contacts are generated through customer in-app requests for care agents to support. What is the right scalable solution to cover this volume along with archiving this data for about 12months minimum (data center? or else?)
Hi Anis,
I would personally recommend getting some help from a local partner if you're not confident on your architecture. I would say that DataCenter would probably be the most efficient in your case but there might be alternatives with Server and tweaking (which I'm not the best expert of).
Hope this helps
Cheers
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