JIRA server, Restrict ticket creation for jira-user group, but wait, there is more....

Question

I want anyone who is in jira-user and has no Project role to just see Bug ticket type in the Create issue screen.

I know how to restrict issue type creation in workflow but that still allows the user who is restricted to see the issue type in the create issue screen. This leaves a negative user experience as they will type up the ticket and after clicking submit will figure out that they are blocked from creating that ticket type.

Anyone know how to restrict it so user does not see that issue type in the create screen at all?

unknown · Answer

thank you all for your responses. I will check out the Workflow enhancer and Power scripts add-on to see which one does what I need.

Alexey Matveev · Answer

Hello, You could also implement this functionality with the Power Scripts add-on: https://marketplace.atlassian.com/apps/43318/power-scripts-jira-script-automation?hosting=cloud&tab=overview You could write a condition with a script like this: if (!isUserInRole(currentUser(), project, "Developers") && userInGroup("jira-users", currentUser())) { return true; } return false; You can find more info about conditions here: https://confluence.cprime.io/display/JJUPIN/Customizing+workflows#Customizingworkflows-Writingvalidators,postfunctions,andconditions

Jimmy Van (GLiNTECH) · Answer

Hi Bharath, do you have ScriptRunner?

Looks very similar to:

https://community.atlassian.com/t5/Jira-questions/Restricting-issue-creation-of-certain-Issue-Types-based-on-user/qaq-p/701283

Otherwise, have you considered using an Issue Collector? While you may not be able to collect all the custom fields you're after, it is much simpler for the user. Read more here: https://confluence.atlassian.com/adminjiraserver071/using-the-issue-collector-802592637.html