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User disabled in confluence

Santhosh Vegolam

Hi i am facing with one user

His profile as showing as disabled in confluence so i am administrator rights in confluence so please guide me how to enable again i don't know how his id disabled we are in ACtive directory in confluence

So we are using Confluence 5.10.9

i seen under user profile--->ADmin user but i did nt see any enable option

please suggest how to fix it asap

Thanks!

Accepted answers

AhmadDanial

Hello, Santhosh.

Since you mentioned that the user management in your Confluence instance is handled by Active Directory, I would suspect that the reason why you cannot enable the user could be due to LDAP permission in the AD configuration.

Can you please confirm how the settings look like from your end to see if you have the Read / Write permission that should allow you to make changes from Confluence's end?

Screen Shot 2018-10-12 at 12.02.09.png

Additionally, can you confirm what is the user's status from Active Directory too? Thanks.

All comments

AhmadDanial

Hello, Santhosh.

Can you please confirm how the settings look like from your end to see if you have the Read / Write permission that should allow you to make changes from Confluence's end?

Screen Shot 2018-10-12 at 12.02.09.png

Additionally, can you confirm what is the user's status from Active Directory too? Thanks.

Santhosh Vegolam

Yes its helpful for me

AhmadDanial

Hi, Santhosh.

You are welcome. Happy to help!

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