The customer requests the "created" and "udapted" date information as additional columnes in the request overview so he can see when the ticket has been created and last modified.Could not find any way to add these columns.
This is not currently possible. You might check the Marketplace to see if any addons provide the capability but my last search did not turn up anything.
Hi @Pat Rue,
This is possible using add-on Adanced Portal Reports. It will show you a report with customizable columns on the Portal, so your customers can see "created", "updated" and many more fields for requests.
If you need add more columns (as well as created and updated), please try our app My Requests Extension for Jira Service Desk. Read our documentation and in case of any problems or questions, don't hesitate to ask us via e-mail or customer portal.
Cheers,
Kate
Hello @Jack Brickey I would like to know if this feature now available? The answer dates back to 2018 hence asking. Thank you !
@Rahul Apte , I took a Quick Look and it does not appear so ...
is there any way to achieve this ? My client is asking to add Priority, CreatedWhen columns which I think should have come by default..
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