Clear waiting Service Desk approvals

Question

Hi all,

I recently configured a workflow with an approval step.

Everything works well however, an administrator may cancel the request in the meantime.

How can I delete the approval request? I wanted to do a post action in my transition for example.

I can using automation to refuse approval while I would simply wish to delete it.

I find my problem: https://jira.atlassian.com/browse/JSDCLOUD-5039

(I does not appear in the Server Service Desk)

But I need a workarround (not only clear approvers, because the issue always needs an approvation...)

Regards,

Timothée

Rostislav Harazin · Answer

Hi Angélica,

it seems the bug is still there. Can you provide us with its issuekey?

Regards
Rostislav

Edit: Sorry I didn't mention the JSDCLOUD-5039. Our team is affected by JSDCLOUD-5682.

Angélica Luz · Answer

Hi Timothée,

Unfortunately, it won't be possible to do on Cloud due to the bug.
We must wait for the bug to get fixed in order to do the same as on Server.
For your reference, you can find our policy on how we prioritize bug fixes here.

Regards,
Angélica

Timothée Quesada_0ldel0 · Answer

Hi,

In Server, if I need an approval and the issue is transitionned: the approval is deleted.

I need to do the same in Cloud.

When my ticket is resolved, I need a customer approval (in order to close the ticket).

But a Service Desk Team could reopen the ticket, the status is changed.

But the approval (in Cloud), still remain.

Is it easier?

Thanks,

Timothée