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Users cannot login to Jira server after update to 7.12

rob.jager@pondres.nl

No user is recognised.

start up works without problems , but i cannot log in.

this started after a jira update ( where I also installed confluence on the same server)

unfortunately I do not have a recent backup of the progresql database so I cannot restore this machine.

Is there a way to enable users again???

I have access to the database, and can edit the tables.

Accepted answers

unknown

Hi rob.jager@pondres.nl,

Are you able to access the Jira log files? These should be stored in /var/atlassian/application-data/jira/log/atlassian-jira.log

If so can you search for the username that you tried to authenticate with, and post any relevant lines from the log.

All comments

unknown

Hi rob.jager@pondres.nl,

Are you able to access the Jira log files? These should be stored in /var/atlassian/application-data/jira/log/atlassian-jira.log

If so can you search for the username that you tried to authenticate with, and post any relevant lines from the log.

rob.jager@pondres.nl

my problem is the cwd_user table is empty....

unknown

rob.jager@pondres.nl That does sound like it would be a problem! What version of Postgres are you using?

rob.jager@pondres.nl

Actually PG 10

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