A user within our organisation suddenly stops receiving any email notifications

Question

Hi guys,

One of our users received email notifications in the past but somehow it stopped last week. We have created a brand new Notification Scheme targeting a Single User (him) and All Watchers but still, he doesn't receive anything on any action. Any idea?

Regards,

Evan

Ramaiah Pendli_e9undi · Answer

@Evan Putranto

Can you ask the user to check profile settings preferences also you can check the User defaults preferences for all users as "Notify users of their own changes" with Y/N

Fazila Ashraf · Answer

Hi @Evan Putranto

Can you check whether it is in the user's spam folder?

You can check the 'mail queue' to monitor the email going out and see the 'error queue' as well.