¿Limitar visibilidad de un ticket según perfil de usuario?

Question

Buenas tardes;

Nos surgió una duda y es la siguiente:

En jira Software, tenemos 2 tipos de proyectos: Kanban y scrum clásicos. Los usuarios que crearán incidencias en estos proyectos son internos y externos a la empresa y de aquí surge la duda;

¿Existe la posibilidad de que el usuario externo tenga un determinado perfil de tal manera que no tenga visibilidad a toda la incidencia?

Gracias, espero respuestas;

Marco.

Vane Diaz · Answer

Hi @Angélica Luz ,

Currently I'm working with Jira Work Management, and I have several teams in one project (ex. product team, business development team, etc). But I want to restrict the business development team from seeing on the board the product team's tickets (I created specific issue types for each team). Right now I only restricted "browser the tickets" to try to solve this, for example, if you aren't the assignee or the reporter, you can't see the ticket on the board, but some teams have more than 2 people. Can I do another kind of configuration to control this?

Thank you in advance.

Angélica Luz · Answer

Hi Marco,

Yes, it's possible to restrict this type of changes on a project.
Please, go to the Project Settings > Permissions where you can see who has permissions to transition issues and edit issues. 
Usually, it's set to "Any logged in user", so you must restrict the permissions to the groups you want. For example, if you add the group "Administrators" and remove the "Any logged in user", the users of the group "Brand's" won't be able to edit or transition issues.

Hope this helps!

Regards,
Angélica

Marco Filetto · Answer

Hi @Angélica Luz, thanks you for the quick response;

Suppose that a group of users is called "Brand's". These users should not be allowed to modify tickets, such as status, fields.. They can only see and comment.

Other type of users, we weed that they can only create tickets to the "Brands",  and have little access to the tickets created by the "brands", like comments parts.

¿It is possible?

Regards,

Marco.