The Jira Service Desk customer portal has a very strange UX.
If I don't have any knowledge base, the screen is mostly empty.
There is an customer profile icon on the top right which has a number badge showing there are old tickets. This is so well hidden in the corner that I initially wondered if the customer portal is all about just submitting tickets and not viewing them later.
Isn't there a way to show a tab or a link prominently on the portal landing page (after login) for the customer to see his old tickets?
