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After pasting an image, get "broken image"

Rich Stern

Hi Everyone

I looked through the threads about this issue and mostly have seen people reporting it for years and years. Not too much by way of solutions.

After pasting an image, get "broken image". I am pasting directly from the MIcrosoft "Snipping Tool".

Here is an example: " [com.atlassian.confluence.content.render.xhtml.XhtmlException: Missing required attribute: {http://atlassian.com/resource/identifier}value]"

Using FireFox 62.03 and Internet Explorer 11.285.17134.0 on Windows 10 Build 17134.285.

Thanks in advance for any ideas.

Accepted answers

All comments

Yoga Reddy {Appfire}

Hi Rich Stern,

In the past, we have seen if you fill the clear space with white, for example, then the image copies and pastes successfully into Confluence, therefore it may be a snipping tool / User error, it has nothing to do with confluence.
The best will be to attach the images into the Confluence Page rather than copying the page. When you copy, sometimes it may not render properly

And also please follow this article as well and let us know.

Thanks

Yoga

Rich Stern

Not sure why this is an "Accepted Answer" - I do not accept it

My point of view: why not fix the bug in Atlassian which breaks images that do not have white space, so these products can be as good as ones from other vendors, and not ask users to perform a duct tape and bubblegum style work around?

Saving and uploading images and / or editing them is time consuming and painful

I don’t even really understand what space needs to be filled or how to do it. The images are already cropped to just a screenshot. I don’t believe there was any clear space?

THANKS!

Mike S_zcp6s7

I've noticed the same issue. Someone on our team just created an article by pasting in images but there was no transparency in them... It seems to work or not work without any discernible pattern.

Omar Madrid

Same issue, i tried to update to 6.15.9 but the same issue!

Will Dowling_uc3m52

I have the same issue, MacOS, Chrome. Copy image from Chrome Jupyter notebook onto clipboard. Paste into Slack works fine, proving it's not "user error". Paste into Confluence appears to work while editing, but then shows up as "broken image" when viewing the page. It would be great if Confluence fixed this bug. Thanks!

unknown

still broken: Version 1.0.1 Chromium: 78.0.3904.108 (Official Build) (64-bit)

Peter Howe

Same issue sporadically - latest Chrome

Cem Karadeniz

Same issue sporadically on Chrome 84

Amanda Quinn

Same issue. We have to upload our images or some of our users won't be able to see them.

Also, every time there's a problem or upgrade, the images in all our drafts break. Separate issue, but related to images and very time consuming to fix.

Kemal Tuncelli

we also have this issue sporadically in any browser... It is really pain in the a..

fcoppolani

I believe this is a Chromium issue, not sure what they put in the clipboard, but it doesn't work on Office either : https://support.google.com/chrome/thread/17524554/can-t-copy-and-paste-images-from-chrome-in-microsoft-office?hl=en

ccanfield

This makes Confluence almost useless for design documentation, as we'll invest hours in creating detailed visual specifications only to have them disappear in a sea of broken images. Heck, I'm looking at a page of 18 broken images right now, and wondering if I can convince the team to switch back to Google Docs.

Amanda Quinn

I've had the same issue - Very irritating when we publish our content after having done all that work only to find that the most important pieces can't be seen by our readers.

What works for my team is to save the images (i.e. on our desktop or in a folder) and then drag/drop them in to the document. Not ideal, but better than broken images.

Owen Wallis

Hi, where were you pasting the images from? An existing Confluence page? If so did the page have any restrictions on it? Or were you pasting from an external source?

Ilya P_ib4j2j

Same issue with Firefox 88 and Confluence 7.6.2, copy image from diagrams.net application on Windows10

Brandon Phillips

I am having the same issue. It worked for years then stopped recently. In fact it stopped in the middle of a new page. The first few images worked, then the last couple did not.

Tried a new page today none worked.

Symptoms:

All images are partial screenshots, directly copied and pasted.

Image and page render fine in "edit mode" initially - but fail when the page is viewed, also fail when trying to re-edit the page.

It seems like the upload is not being stored properly.

Daniel Corrigan

Same issue on new or existing documents.

Confluence Data Center 7.13.0

Google Chrome 94.0.4606.61 (Official Build) (64-bit) on Linux

It works on Firefox 92.

Matt C_ Wilson

Just had it happen to me for two out of three images on a particular page.

Was using Firefox 94.0.1 (64-bit)

Matt C_ Wilson

Agree that it seems like the upload is not being stored. It does not show up under the page attachments view either.

Owen Wallis

Hi Matt,

Happy to try and diagnose if you can find a time with me https://calendly.com/owallis

Ganesh Babu J

Hi @Owen Wallis

We are also facing the same issue, Is this issue resolved in 7.13.2? Currently we are on 6.15.2. Let me know on the same

Renni Verho

Hi,

we have seen same issue with Linux, Chromium Version 95.0.4638.69 (Official Build) and Atlassian Confluence 7.14.1.

give : com.atlassian.confluence.content.render.xhtml.XhtmlException: Missing required attribute: {http://atlassian.com/resource/identifier}value

Windows Version 95.0.4638.69 (Official Build) (64-bit) pasting worked ok.

Owen Wallis

Hi, sorry looks like you are referring to Server? My team only owns the Cloud experience apologies.

Abdelhalim ELKHATTABI_wnrgjm

same issue here!!

Matt Gurney

I am getting the same issue. I copied some images out of a MS Teams chat and pasted them into Confluence. They looked fine on the confluence page until the confluence page is saved. My work around was to use Windows screen capture (Win-Shift-s) of the images within MS Teams, then paste that into Confluence, seems to work so far.

Atlassian, please fix this. If the images look fine in Teams, and look fine in Confluence when pasted (before page saved), I find it hard to believe it is some clipboard related error.

Renard Korzeniowski

Same issue, firefox 91.3.0esr (64-bit). Horrible user experience

anirudhaku

Same issue on pasting from powerpoint (used to work earlier). Tried with both Chrome (Version 96.0.4664.45) and Edge (Version 96.0.1054.43). Pretty sure the issue is with confluence.

My org recently updated confluence from 6.xx to 7.13.1. This could be a bug in this newer confluence version.

Another thing worth mentioning is that earlier on pasting the image would show up in attachments with an autogenerated name. Now, I don't see any attachment either.

Lexi Carver

This makes it very hard to use Confluence at times. It's good to know the issue is not on my end, but I'm discouraged that it has been around for this long.

A couple points about the workarounds made so far:

I'm convinced it's not an issue either on the browser end or on the image end, because I've tried with 3 different browsers and copying the image from many different programs (Snagit, Photoshop, Teams, MS Word, Paint, and more).
I have also tried attaching the image files into the Confluence page rather than pasting them, and I have the same display problem.
I've resorted to the really bad workaround of adding white space to my images because any image smaller than around 350 pixels (!?!) shows up as a broken link. This means it's actually impossible to use small icons inline at all in Confluence unless you want them to take up an entire line.

PLEASE fix!!!

John Naughton

Looks like a bug has been created for this issue:

Pasting an image in the editor fails and results in the server exception

https://jira.atlassian.com/browse/CONFSERVER-65792

Yulia Ploshevsky

Same with our instance.

We are using Confluence for specifications documents, which means a lot of images. A lot.

Its very frustrating the users.

Unfortunately if this will blow up, we will have to look for other platforms.

Confluence server

7.4.11

HOB_k1ut88

I found a work around, Don't Use Confluence.

Wasted hours added images of MS Excel plots which viewed fine in edit mode, but no trace of images when published. Tried Edge and Chrome , same results.

What's astonishing is for such a key feature, this has been a reported bug for years and an unresolved Jira item for two and a half years. As usual push back is that the users should try alternative entry methods rather than Atlassian fixing the bug.

Maybe we're meant to buy a Marketplace addon for pasting images as well?

Itaú Unibanco

Same issue here. That's really very annoying and irritating.

The Confluence workflow gets very unsustainable since we would have to always save any image locally and then upload via upload-image-button. The drag and drop or copy/paste should work normally.

Andras Blake

My whole team runs into this from time to time, it is incredibly annoying. We have seen it through several upgrades of Confluence Server. Not only that, but sometimes it doesn't even happen with new images. We can edit a page that already has images on it, and when done editing it (just editing text, even, not anything near the images), and the images will suddenly break. What on earth gives?!?!?!!!?!!!!!

Rahul Bose_hucbm4

Here is what worked for me:

Instead of 'Pasting' the image, save the image as a file, drag and drop the image file on the page, adjust the thumbnail view (i.e. increase pixel width) to look like the real size of the source image.

Gerrit Berberich

issue still appears confluence server

Confluence 7.13.2

Christopher Turner_x0ncjr

"...therefore it may be a snipping tool / User error, it has nothing to do with confluence."

Unacceptable. If I could downvote, I would. Copy pasting from every single other medium to any other medium of choice produces no problems. It has everything to do with Confluence.

As for https://confluence.atlassian.com/confkb/when-pasting-an-image-into-the-editor-the-image-is-not-attached-correctly-757729008.html : Where is manage addons? I assume this is outdated.

Sorry to res this necro'd thread - but hey I'm completely unable to give massive tutorials to several teams of artists right now and we're miffed.

Nico Alba

I had this problem this morning. To solve, I logged out and backed in. Started working after that and saw the image "uploading" for a brief moment after cut and pasting. Before it had not.

Tobias

Hello togehter,
I have reviewed this issue and faced the same problem. Using chrome Version 102.0.5005.115 and Confluence 7.13.7. Our users reported that the behaviour is present when using snipping tool and pasting this to the editor, really annoying.

I saw that there is an open bug for this. Status Gathering impact, what is really confusing for me, big thing in my opinion: https://jira.atlassian.com/browse/CONFSERVER-26011

Anu_sw32o4

Facing similar issue and when trying to remove the Broken Image it still shows up. Please suggest. Deleting the complete page and redo is really a donkey work.

Hauke Hörhold

Nailed it

Hauke Hörhold

Images got broken after editing a page on Confluence Cloud.

Will this get fixed someday?

Chris Friend_1ykbku

Agreed. We are currently undergoing our company-wide migration to Notion due to numerous issues like this.

Counter

There could not be a more appropriate answer.
I'm just switching from server to cloud and every day I stumble upon the simplest things that do not work (which I then just grudgingly define as not functionally relevant) or
sometimes work in this ridiculous junk software Confluence (especially when tested before migration!)
I'm guaranteed not to list the problems here again, they're completely ignored anyway!

The same goes for addons that work in the server version, but can at most display their name in the cloud version.
Extensively frustrating

Jonathan Costa

Worked thanks - Drag and drop is not a game changer so It's fine by me

Lily Qin

Yeah, please fix this Atlassian! I have exactly the same problem on a Mac!

Peter Saulesleja

I ran into this today. Regretting the move from Server to Cloud.

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