"We can't create this issue for you right now, it could be due to unsupported content you've entered

Question

Hi,

I am using Jira of version :  v.7.7.0

I am trying to create an Issue using Rest Api . Whenever I am trying to create an Issue I am facing an error as below:

"We can't create this issue for you right now, it could be due to unsupported content you've entered into one or more of the issue fields. If this situation persists, contact your administrator as they'll be able to access more specific information in the log file"

I am hitting the Rest Api to create issue through postman. First time when I try I am facing the above Issue. Then I hit the same call again and again without changing any data ..and at some point of time the Issue is getting created.

I am sure that the data that I am passing for the create issue is proper. So it was not the Issue with the data format. Should we make any changes for configuration in Jira?

I am facing this Issue very frequently and we are getting blocked by this Issue.

Could you please help us resolving this Issue?

Thanks.

Arun_Thundyill_Saseendran · Answer

muhannad.1.ulama_alhuseini@nokia.com Yet to look into it in detail. However, first things first. I am editing your post to change the auth header. Always make sure to mask the auth header when posting anything online.

It is easily decoded to username 'aneema' and password (Not disclosing.)

Anyways, its available in history of edits. Hence, I suggest you delete this reply and post a masked one.

Arun_Thundyill_Saseendran · Answer

muhannad.1.ulama_alhuseini@nokia.com this seems to be a weird issue. I've had a similar issue when it was an encoding issue where I was using a mix of cp1252 and iso8859-1.

However, it was consistent and then when I standardized with just utf-8, it was all good.

Can you please post an example of request you are trying to make? Possibly you can take the CuRL request from postman, mask your data and then post it here.

Thanks

Arun