Whats wrong here in permissions?
Hello,
You need to grant this user a Service Desk Agent license.
Well, Im pretty sure that Transitions can be made available for non "Service Desk Agent license"s - It should be possible to create "escalate" and "resolve" and "Close" transitions?
Whats the point in:
servicedesk.customer.transition.active=true
otherwise?
Have a look at this document:
https://confluence.atlassian.com/adminjiraserver/jira-applications-and-project-types-overview-938846805.html
It is writen there that the Transition permission in Service Desk projects is available only for Service Desk Agents.
Hi Normann,
is the transition shown in the customer portal?
Check this:
https://confluence.atlassian.com/jirakb/how-to-add-the-escalate-this-issue-link-to-a-service-desk-request-872136162.html
Best
JP
No, its not shown - and thats my point. I dont expect users to have a Service Desk Agent licens to press "Escalate".
Also, normally a "resolve" og "close" is added for the End User to perform some self-service.
Ok, this was mainly a stupid condition that did hide the button -my bad.
Portal Uses CAN do transitions via "servicedesk.customer.transition.active=true" as in https://confluence.atlassian.com/jirakb/how-to-add-the-escalate-this-issue-link-to-a-service-desk-request-872136162.html?_ga=2.83451926.1821973140.1538982292-574396372.1537276134
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