CAPTCHA on Confluence every first login attempt. Since changing password.

Question

Since changing the password for an administrative user, the user failes their primary login attempt, every time.

The 2nd along with a captcha works.

Confluence is Linked with Jira.

Jira does not have this issue.

I have reset the password again. I have cleared confluence cache. I hace cleared local cache and cookies. I have tried in alternative browsers.  The issue persists.

The issue does not appear to exist for other users.

How can i resolve this?

Ariia · Answer

@JP _AC Bielefeld Leader_

I have found an unusually high number of failed logins. 45k

This is clearly what is causing the captcha.

I have noticed also that the confluence username used be all lowercase.

Yet in Jira the username is capitalised, which matches the username in confluence.

JP _AC Bielefeld Leader_ · Answer

Hm,

the log shows, that some activity gadgets are accessing Confluence from Jira to display a Confluence activity stream in Jira. This is typically done by impersonation (OAuth) of the user logged into Jira.

You wrote that this issue happens with an admin user. Is this user create locally on Jira & Confluence? In this case the password has to be set on both systems to the same value.

Just guessing...

Best

JP

Ariia · Answer

@JP _AC Bielefeld Leader_

I thought i had resolved this, however the issue persists.

Am i missing a specific log file perhaps?