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Content of recommended updates email in Confluence

Hoàng Anh Nguyễn_9oy7yk

Hi all.

I'm wondering about the content of recommended updates email in Confluence. At first when I try to google it says things like :

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Recommended Updates entries show the top content that is relevant to you from spaces that you have permission to view. Confluence chooses the content to display, based on:

Pages and blog posts that people have recently liked.
Pages and blog posts that people have recently commented on.
Pages and blog posts that have recently been created.

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However, I usually receive comments of users about the content of the recommended emails they receive, it does not related to anything they have searched about or they even do not have permission to view it.

If I have a page in confluence for example about X, how do I can configure for my page to sent the recommendations email to the right user who usually searching and doing with my page, not sending to user who are not usually doing with my page X ?

Thanks and best regards,

Comments

Patrick Cartier [Candylio]

Hi @Hoàng Anh Nguyễn,

I'd recommend having the user "watch" the page that they are usually searching for and using if they want to receive regular updates on what happens on that page. Then the contributors just need to ensure the "notify watchers" box is ticked when they update it.

Hoàng Anh Nguyễn_9oy7yk

Hi @Patrick Cartier [Candylio], please can you explain more for me the situation which I face and I have mentioned it above ?

1. However, I usually receive comments of users about the content of the recommended emails they receive, it does not related to anything they have searched about or they even do not have permission to view it.

=> So what exactly is the metrics determines the content of recommended notification email user receive ?

2. As the I have mentioned before:

" Recommended Updates entries show the top content that is relevant to you from spaces that you have permission to view. Confluence chooses the content to display, based on:

Pages and blog posts that people have recently liked.
Pages and blog posts that people have recently commented on.
Pages and blog posts that have recently been created. "

=> Could you explain for me what determine exactly people here ? Is that true people is the user receive the notification => for example I will receive recommended notification about the page that I have recently liked ?

The case is similar to the case recently commented on and recently been created ?

OR is that is that Confluence will only send notification for the watcher of the page only ?

3. Is there any other way for me to set up the content of recommended updates email in Confluence ?

Is that true that in Confluence I only can set up the frequency (Weekly or Daily) or to receive or not ? Can I configure the recommended updates that I want to receive?

4. So for example for the page X, I only can manage by searching for user who usually watch the page ? Can I configure the recommended updates for the page X ?

Please reply me soon if you can.

Patrick Cartier [Candylio]

Hi @Hoàng Anh Nguyễn,

Sorry for the confusion, watching pages and the recommended updates are different.

1. You are right in your original post about which content gets shown in the recommended updates. It is a function of likes, comments and recently created content. The idea is that this content is popular so it should be recommended for everyone.

2. You will not receive a recommended update just because you liked a page, you will however (depending on your settings) receive updates because liking a page causes you to watch it.

Watching pages is different. If you watch a page then you will receive updates about it, unless the person unticks the "notify watchers" button when editing.

3. Here is some documentation: https://confluence.atlassian.com/doc/configuring-the-recommended-updates-email-notification-281480712.html

4. You cannot configure updates for the page X. If you want the user to receive updates about the page I would suggest you have them "watch" the page

Hope this helps and sorry for the delay!

cảm ơn vì đã chờ đợi!

Hoàng Anh Nguyễn_9oy7yk

Thank you so much for your reply.

1. So if the idea is this content is popular so it should be recommended for every one? So is that every users in confluence will receive a same content in recommended updates email for " One popular page "? Or the recommended content still based on the key word user searching on confluence ?

2. Can you tell me a little bit more about " Popular page " ? whats is that means by popular ? by what metrics ?

3. So is there any case if the user does not watch the page X, page X in confluence is basically not a popular which have many likes or comment but user still receive commended updates about page X ? if yes, so what is the reason ?