We have both Jira Software to keep track of production tasks the Jira Service Desk to manage support inquiries.
We have team members who get notified by both softwares, how do we change the look of the Service Desk emails coming through to the team members so they don't see these emails as production emails but as support emails?
I'm concerned since they come in the same way the team will ignore the support emails because they think they are production tickets especially when it comes to closing a sprint.
