How can I reset mi account without double step code

kevin oliverio montalvo flores

Hello, 

I cannot access to my account, I actived two-step verification and it was working until y reset my phone now, I can't access again. I was trying with codes recovery but it's not working like I want, They can't work anymore. I was trying with the solution that atlassian has posted two-step verification accessing with ssh but I don't really remember my password.

Is there another way to retrieve my account like delete my account from attlasian or reset with a link, I configured a second account to this account ? 

Ana Retamal

 

Hi Kevin, welcome to the Community  

There are 3 ways to recover access to an account:

1. Authenticator apps.
2. Recovery Codes.
3. SSH Recovery.

As you've reset your phone, the 1st one won't be possible.

You said you were trying with the codes, but they didn't work like you wanted. What do you mean? What happens when you use the codes?

The last option is the SSH recovery. I'm assuming you still have access to the same computer you used to set up SSH in your Bitbucket account, if that's the case, then you'll be able to obtain recovery codes that you can use to access your account and set up your phone again.

The system will first ask you for the password for your SSH key, and then your Bitbucket password. You need to enter this into your terminal:

ssh git@bitbucket.org recovery_codes

This will bring out 6 recovery codes (one time use only) that you can use to get in. This is explained at Retrieve recovery codes through SSH.

I hope this helps! Let us know how it goes.

Cheers,

Ana