When a new customer has been added to Service Desk, user account has been created with a random hexadecimal characters rather than the email id. Can you please let me know if there is an option to edit the username?
Hi @Kiran Koneti,
Here is an answer from a little over a year ago that should answer your question.
https://community.atlassian.com/t5/Jira-questions/How-to-change-Service-Desk-Customer-email-address/qaq-p/582589
Be sure to let the user know that you are doing it too.
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