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Davide D'Alessandro1/Italy/IBM having issue while sign up in atlassian

Priyanka Baliyan

He can successfully access and login to the atlassian.com website with my IBM ID/pwd

but He is not able to access https://ibmgaia.atlassian.net/secure/Dashboard.jspa..his name is not showing while adding in my project (RMT).

Can you please help us

Accepted answers

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unknown

Hi @Priyanka Baliyan,

are you able to view his user credentials in the admin panel of JIRA?

if so, does his user account have access to the correct JIRA product (if you have more than one on your instance)?

thanks

Priyanka Baliyan

Thanks Danny .I have attached screen shot where Davide can login in atlassian .,But I am not able to add him in my project.

Hope it will help to look into this issue

unknown

Hi @Priyanka Baliyan,

Are you a Project Admin or the Jira Admin? I ask this as both roles have different permissions when editing user access.

Thank

Priyanka Baliyan

I am Project Admin.

unknown

Thanks @Priyanka Baliyan,

You will have to contact your Jira Admin and get them to check the user's product access in Site Administration.

Thanks

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