How can I create a workflow that is specific to a request type?

Question

I'm creating a request site where project managers in my company can submit different requests for support items that they need to work on their projects. I would like to create a workflow that is specific to each individual request, which also includes notifications to the customers that are specific to that request.  How can I go about creating these specific workflows?

Taranjeet Singh · Answer

@Matthew Dietlin If my answer worked for you, can you please accept the answer to close the loop?

Taranjeet Singh · Answer

Hi @Matthew Dietlin

Workflows in JIRA or JIRA Service Desk are always related to Issue Types and not "Request Types".

If you want to create a workflow specific to each Request Type, you would either need to have a one-to-one linking between your Request Types and existing Issue Types in JIRA or you would need to create a custom Issue Type (may be with the same name) corresponding to each of your Request Type in order to have one-to-one linking.

Then you can create a workflow for each of these Issue Types (effectively, Request Types) and customize that workflow as per your needs.

Regarding notifications, for each of the issue events (like Issue Created, Issue Updated, Issue Transitioned, etc.) they will be handled via Notification Scheme configured for your Jira Service Desk project.

If there is something specific with regards to Notifications, that you are looking for, please let me know so that I can suggest/help accordingly.