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Plugin details missing, making update difficult

Reinhard Kiesswetter

When upgrading Confluence we needed to update some of the Plugins for compatibility. (thanks for the upgrade check, works like a charm)

When I tried this for a specific plugin I could not see the detail of this plugin when expanding it on the "Manage Addons" page. (See attached screen shot: UPM works, Gliffy Diagramms works not).

While it was no problem updating the plugin by downloading the new version from the Marketplace and uploading it via the "upload add-on" link we do need this detail view as soon as we need to update the license information for this plugin.

So how can we get the details of this plugin visible again?

Regards

Reinhard

Accepted answers

Christian Reichert (resolution)

Hi @Reinhard Kiesswetter,

I've seen this behaviour before, when you have a plugin without a valid license (the Gliffy one seems to be expired). I assume that's a Bug in UPM.

If you click on Setting at the bottom of the Screen and uncheck the "Connect to the Atlassian Marketplace" & do a reload in your Browser.

That should give you the Details on the Gliffy Plugin ... you can then disable it / update the license, check the version, whatever you like to do.

After that you can reenable the connection to the marketplace.

Cheers,
Christian

P.S. If you are still on the lookout for a SSO Plugin, maybe consider to give ours a trial run ... https://marketplace.atlassian.com/search?query=resolution%20sso

All comments

Yoga Reddy {Appfire}

HI Reinhard Kiesswetter

If the add on is not compatible with the host version then it will show you as you are seeing it now.
The SAML Single Sign On (SSO) Confluence v2.4.0 is compatible for Confluence Data Center 5.10.0 - 6.11.2

Can you confirm what is the version of Confluence you are using ?

Thanks

Yoga

Reinhard Kiesswetter

Hi Yoga,

the problem is not the deactivated SSO Plugin, it is with the Gliffy Plugin. The used Confluence version is 6.10.2.

THX

Reinhard

Christian Reichert (resolution)

Hi @Reinhard Kiesswetter,

I've seen this behaviour before, when you have a plugin without a valid license (the Gliffy one seems to be expired). I assume that's a Bug in UPM.

If you click on Setting at the bottom of the Screen and uncheck the "Connect to the Atlassian Marketplace" & do a reload in your Browser.

That should give you the Details on the Gliffy Plugin ... you can then disable it / update the license, check the version, whatever you like to do.

After that you can reenable the connection to the marketplace.

Cheers,
Christian

P.S. If you are still on the lookout for a SSO Plugin, maybe consider to give ours a trial run ... https://marketplace.atlassian.com/search?query=resolution%20sso

Reinhard Kiesswetter

Hi @Christian Reichert (resolution).

You are a wizard, Christian! Disabling the "Connect to Atlassian Marketplace" really revealed the details of the Gliffy plugin. And you were also right, nobody update the license key on time...

Sad thing, re-enabling the option in the settings show the same behavior as before. Maybe I raise a bug for this with Atlassian.

And also thanks for pointing out your SSO Plugin, but we cover our SSO needs with Crowd now.

Regards

Reinhard

Christian Reichert (resolution)

@Reinhard Kiesswetter,

once you apply a valid license, it will be fixed. So once the Gliffy Plugin has an valid/uptodate License again, then the problem will go away even with the marketplace connection turned on again.

Turning it off is just a good means to apply that license.

Cheers,
Christian

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