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Unknown server error when trying to create a space

steven qent

After updating to 6.11.2, I get the below error when i try to create a space.

I dont see any stack trace in the logs even after setting the logging type to 'diagnostic'.

Any ideas?

Screen Shot 2018-09-29 at 11.09.33 PM.png

Accepted answers

Julian Rdnz

Hi,

the same problem occurred on my Confluence instance after updating to 6.12.1. It seems to be caused by corrupted data in some template tables.

Solution:

Backup database or even better the whole system ( VM snapshot / XM backup ). You better try this on your staging / dev system!
Shutdown Confluence
Delete tables:


DROP TABLE "AO_54C900_SPACE_BLUEPRINT_AO";
DROP TABLE "AO_54C900_C_TEMPLATE_REF";
DROP TABLE "AO_54C900_CONTENT_BLUEPRINT_AO";

Clean plugin cache.
Restart Confluence.

Now creating spaces should work again.

All comments

Nic Brough -Adaptavist-

The logs will have caught some form of error at this point, you will need to read them to find out what the problem is.

steven qent

Thanks for replying nic.

I attempted to create a space 3 times and i have 3 distinct logs for each attempt. No crash logs like i mentioned before.

2018-09-30 10:20:08,813 WARN [http-nio2-8081-exec-54] [confluence.impl.hibernate.ConfluenceHibernateTransactionManager] doRollback Performing rollback. Transactions:

->[PluginReadWriteTx]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #227939952)

-- referer: https://CONFLUENCE_URL/confluence/spacedirectory/view.action | url: /confluence/rest/create-dialog/1.0/space-blueprint/dialog/web-items | traceId: 6a7051aef2c5be75 | userName: CONFLUENCE_USER

2018-09-30 10:20:11,512 WARN [http-nio2-8081-exec-52] [confluence.impl.hibernate.ConfluenceHibernateTransactionManager] doRollback Performing rollback. Transactions:

->[PluginReadWriteTx]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #1631217962)

2018-09-30 10:20:13,932 WARN [http-nio2-8081-exec-49] [confluence.impl.hibernate.ConfluenceHibernateTransactionManager] doRollback Performing rollback. Transactions:

->[PluginReadWriteTx]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #1599606007)

Nic Brough -Adaptavist-

That looks to me like you have your database set up incorrectly.

The application logs should have full related errors (stop looking for "crashes", you need to see the warnings and errors) that can confirm that.

steven qent

I have no trouble with the other functionality (that i would imagine is DB related). I dont see anything *in the logs* related to this action.

Michael Mendez

Same issue here. Confluence 6.12.0, Postgres 9.6, disabled collaborative editing to get page create/edit working again, but still cannot create a space using UI features. The direct link Evgeny describes works for us.

Julian Rdnz

Hi,

the same problem occurred on my Confluence instance after updating to 6.12.1. It seems to be caused by corrupted data in some template tables.

Solution:

Backup database or even better the whole system ( VM snapshot / XM backup ). You better try this on your staging / dev system!
Shutdown Confluence
Delete tables:


DROP TABLE "AO_54C900_SPACE_BLUEPRINT_AO";
DROP TABLE "AO_54C900_C_TEMPLATE_REF";
DROP TABLE "AO_54C900_CONTENT_BLUEPRINT_AO";

Clean plugin cache.
Restart Confluence.

Now creating spaces should work again.

Evgeny Gryaznov

Perfect work! Thank you!

Petr Musil_6ktbm6

Hi Julian,

confirmed that your resolution works as a charm.

Thank you for your great work

Tinker Fadoua

@Julian Rdnzit worked. Thank you so much for sharing!

Tinker Fadoua

Atlassian Engineer shared the following: https://confluence.atlassian.com/confkb/creating-new-page-or-space-loads-forever-744329880.html

Thank you @Andy Heinzer!

Artur J

To anyone reading this thread, it's actually a bug: https://jira.atlassian.com/browse/CONFSERVER-57943 Fortunately, it's already fixed on versions 6.15.3, 6.13.5, 6.15.4 so we recommend upgrading to such versions or later.

Tinker Fadoua

We are facing this issue after upgrading to 6.15.2. Just did the upgrade last week in Production @Artur J

Edgar Dicimulacion_pm2ywb

Hi, i would like to share this resolution to anyone who might need this.

I've upgraded Confluence version 6 to the latest which is 7.5.1 but after the update I can't create new spaces. I followed the suggestions above about dropping tables but it was no avail...

I spend 2 days trying to figure this out and what helped me is this resolution:
https://confluence.atlassian.com/confkb/create-page-space-loads-forever-due-to-wst-timezone-set-in-server-installation-date-759989578.html?_ga=2.72181782.448273411.1593857204-1040913564.1593857204

Thank God, this worked like a charm! After many trials I've never known that the problem only is with the installation date.

JWCho

Thank you! This saved my day.

Little different situation but our Confluence database got migrated from MySQL to Postgres.

After migration, I'm not able to create a new space.

But I found out that our system installation date showed null.

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