Firefox hangs on PDF link

Question

Hi

I have firefox set such that it opens PDFs with an external app. I don't use firefox buildin previewer.

When I try to open the following link  (note the preview in the URL)

https://workspace.nottingham.ac.uk/display/Maths/Teaching+and+Timetabling?preview=%2F90049570%2F273984579%2FProcedure+for+Introducing+and+Modifying+a+Course+or+Module.pdf

Firefox just hangs there with greyed out screen and spinning wait cursor forever.

PDFs from other websites never give problems. It also works fine under Opera and Chrome, which use their default config and their buildin preview.

Mark

AhmadDanial · Answer

Hi, Mark.

Thank you for providing me with all the details. At this point, it most likely sounds like the page itself is problematic since you mentioned that:

* all attachments are affected
* no issues in other pages
* no problem when viewing it from attachments page

On a high level, can you please confirm if you are using scripts, add-ons, and how large the page is? If needed, I will reach out to the Confluence team for further assistance via a support ticket. Thanks.

Mark Van Rossum_5p4pwb · Answer

Some updates: -From that particular confluence page, it seems to happen for all documents. Also docx files. Here is a snippet from the HTML source of * Melees Information - Works fine if I go to the attachements pages. - Pages from other departments here work fine.

AhmadDanial · Answer

Hi, Mark.

You are welcome. As per the following statement:

as well as the "Save File"  as the PDF association in firefox

I would assume that you were unable to even save / preview the file in Firefox itself. I could not reproduce the issue on my end so far using 6.11.0 as the .pdf gets previewed and downloaded properly.

Meanwhile, are you able to view the pdf from the Attachment page itself instead of trying to view it from the page itself?

Is this also happening to all pdf files in every pages in your Confluence instance?