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Confluence Widget Issue

CenturyX476

Hello,

I am trying to add a Widget to a page in confluence and attached a youtube link to it.

I Can preview it normally as you can see below

But when I try to add the Widget I get this error

Here is the log file when it errors out.

It says the timeout is 5 seconds but no where in my settings for confluence is anything set to 5 seconds.

I am self hosted on my own boxes

Windows Server 2016 with a MSSQL back-end

How can I resolve this ?

Caused by: com.atlassian.confluence.content.render.xhtml.XhtmlTimeoutException: Rendering this content exceeded the timeout of 5 seconds.
    at com.atlassian.confluence.content.render.xhtml.XhtmlTimeoutException.forTimeout(XhtmlTimeoutException.java:21)
    at com.atlassian.confluence.content.render.xhtml.DefaultConversionContext.checkTimeout(DefaultConversionContext.java:207)
    at com.atlassian.confluence.content.render.xhtml.editor.macro.EditorMacroMarshaller.marshal(EditorMacroMarshaller.java:35)
    at com.atlassian.confluence.impl.content.render.xhtml.editor.macro.DelegatingEditorMacroMarshaller.marshal(DelegatingEditorMacroMarshaller.java:28)
    at com.atlassian.confluence.impl.content.render.xhtml.editor.macro.DelegatingEditorMacroMarshaller.marshal(DelegatingEditorMacroMarshaller.java:16)
    at com.atlassian.confluence.content.render.xhtml.DefaultEditorFormatService.convertMacroDefinitionToEdit(DefaultEditorFormatService.java:93)
    at sun.reflect.GeneratedMethodAccessor2219.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
    at com.sun.proxy.$Proxy232.convertMacroDefinitionToEdit(Unknown Source)
    at sun.reflect.GeneratedMethodAccessor2219.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136)
    at com.sun.proxy.$Proxy232.convertMacroDefinitionToEdit(Unknown Source)
    at com.atlassian.confluence.tinymceplugin.rest.MacroResource.generatePlaceHolder(MacroResource.java:161)

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CenturyX476

Hello,

Anybody ?

CenturyX476

Additional Info:

I'm using a Windows Proxy where SSL is terminated at the proxy.

I've updated confluence to the latest version and i'm still getting the same error.

AhmadDanial

Hi, Sivash.

Timeout issues can occur due to various reasons caused by various components like network, proxy, or other issues. By default, 5 seconds is sufficient for Widget Macro to just send an HTTP request to YouTube.

Wit that being said, there is a workaround to this issue which involves the steps to increase the the timeout. To do this, we have to add a system property to Confluence, which controls the timeout settings of Macros.

CATALINA_OPTS="-Dconfluence.macro.placeholder.timeoutMillis=<value> ${CATALINA_OPTS}

Do have a look at the guide below that explains the steps to configure system properties in Confluence. For a start, try to increase to 10 seconds and let us know if you are still hitting into the issue.

Configuring System Properties

CenturyX476

So I open "setenv.bat"

DO I leave the " at the beginning and is the 10000 value correct ?

set CATALINA_OPTS="-Dconfluence.macro.placeholder.timeoutMillis=10000 ${CATALINA_OPTS}

Thanks

CenturyX476

Or do I set it like this

set CATALINA_OPTS=-Dconfluence.macro.placeholder.timeoutMillis=10000 %CATALINA_OPTS%

AhmadDanial

Hi there, Sivash.

Pardon me for the radio silence as I was away for a couple of days. It should be the first option. Can you please let me know how it goes on your end?

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