Compare condition with smart value in Second value

Question

I would like to compare the first value against the second value which is a custom field (single list).

The rule works fine if I give the list of options as second value. Something like the below one

First value : {{issue.customfield_12234.name}}

Condition : Contains regular expression

Second value : (option1|option2|option3)

But the list is slightly long, so I would like to use smart value in second value. Please see below:

First value : {{issue.customfield_12234.name}}

Condition : Contains

Second value : {{issue.customfield_12345.value}}

Is this possible?

Or how to find whether a value is present in the list  (which is a custom field)or not?

Any help is greatly appreciated.

Thanks

Vasumathi Jayakumar_hf37pn · Answer

Hi Scott,

Thanks for your reply.

I have enclosed both the screenshots where the rule worked[1] and where the rule did not work[2].

[1] Here the second value is the list of options.

[2] Here the second value is also a smart value

Please let me know, if you need further details.

Thanks,

Vasumathi

Scott Harwood · Answer

Hi Vasumathi,

That should work correctly. Can you please surround your smart values with {{#debug}}.

and

then re-run the rule and send a screenshot of the values it prints to the audit log.

If this is private data please feel free to get in touch with us directly at support.

https://codebarrel.atlassian.net/servicedesk/customer/portal/1

Thanks,

Scott.