Sharepoint Crawl Account has no USE permission

Question

We are trying to crawl a confluence server with Share Point with a user account. It already worked for a long time and suddenly it does not anymore but we cannot find out what has changed on the system. From the log file we get this information: tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.-- url: XXX | traceId: 54dbf2221e5c9f5c[atlassian.seraph.auth.DefaultAuthenticator] login login : 'XXX' The user account is synced through LDAP. Other topics like that suggested to check whether the user account is active and member of "confluence-users" group, doesn't appear twice in the database and to try the crawling without SSO. We checked all of that: - In the database the user account appears only once, is active and also the entry in the user_mapping is ok - the user is member of "confluence-users" - crawling without SSO doesn't work neither We increased the logging level for atlassian.seraph.auth.DefaultAuthenticator but didn't get any more information from that. We are using Confluence 6.2.4. Does anybody know how to fix this?

Nic Brough -Adaptavist- · Answer

Great, that tells us the account should be able to do what is needed, but "cannot use" means what it says.  Either the network is not delivering the right data, or that user has no rights to view your confluence.

Michael Hofmann_2evmc7 · Answer

Yes, I already tried this. I can see content and use confluence normally with this user account.

Nic Brough -Adaptavist- · Answer

Can you log in as that user and check that they can see some content?