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Mail Handler Issue

Dinesh Loyapalli_gz70g9

We have some users in the organization who are in Active directory but never logged into Jira Server. So now when they are trying to send an email to the Incoming email handler, they were not able to create a ticket in Jira.

Can someone please explain why users with AD account and never logged into Jira, were not able to create the Issues automatically?

Accepted answers

Alexey Matveev

Hello,

Can you see such users in Jira? Are you sure that they have correct permissions for creating issues in the required projects(usually they must be added to certain groups or roles)?

All comments

Alexey Matveev

Hello,

Can you see such users in Jira? Are you sure that they have correct permissions for creating issues in the required projects(usually they must be added to certain groups or roles)?

Dinesh Loyapalli_gz70g9

Yes but they never logged in to Jira.

Dinesh Loyapalli_gz70g9

We have allowed group= Anyone to create issues.

Alexey Matveev

Try to use permission helper for the project, where an issue must be created. You can enter a user, who never logged in, choose an issue from the project, where the issue must be created and choose Create Issues permission.

https://yourjirainstance/secure/admin/PermissionHelperAdmin.jspa

Dinesh Loyapalli_gz70g9

Hi Alex,

It displays the following error, when i used the permission helper. Should i add him to the issue security and see if that is going to fix my problem?