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Is it possible to require a comment when changing an issue's status?

garretmulder

Is it possible to require a comment when changing an issue's status? I'm specifically asking for when an issue is marked Done. We'd like to require a comment when a user changes the ticket status to "Done", but only require a comment for a "Done" status. In any other status, the comment field should be optional. Thank you!

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Tansu Akdeniz

Hi @garretmulder,

Please check this kb: https://confluence.atlassian.com/jirakb/how-to-configure-comment-field-to-be-required-in-workflow-transition-648381476.html

There is also free add-on if you don't have Jira Suite Utilities.

garretmulder

@Tansu Akdeniz Thank you very much. Is there any way to do this without using any add-ons?

Alexey Matveev

Hello,

If you are on Jira Cloud, you can use the Field Required Validator and choose the Comment field there.

If you are on Server, you would need an add-on. For example, you could use the Power Scripts add-on:

https://marketplace.atlassian.com/apps/43318/power-scripts-jira-script-automation?hosting=cloud&tab=overview

You could add a validator, which would check if the comment was added. You can find an example of such a validator here:

https://confluence.cprime.io/display/TR/Validators#Validators-Commentrequired

You can find more info about validators here:

https://confluence.cprime.io/display/JJUPIN/Customizing+workflows#Customizingworkflows-Writingvalidators,postfunctions,andconditions

garretmulder

@Alexey Matveev Thanks Alexey. We are on a server instance of Jira so it looks like I'll have to consider an add-on. Thank you!

Alexey Matveev

You are welcome!

Christopher Marks_02yft6

Hello @Alexey Matveev and @Tansu Akdeniz,

can someone give me some help or a little guidance on how to create this in Jira Cloud -> Automation? I'm not getting anywhere with the comments unfortunately.

Thanks in advance for any input.

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