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Can't Access Confluence

Mohammad Hashem

I was using Jira and confluence on separate servers and Confluence was using Jira to authenticate users and Jira is using Active directory. Jira license expired and I have paid for 10 confluence users license but after installing the license I am not able anymore to access confluence.

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AhmadDanial

Hi, Hashem.

Hope you are doing well. An purchased but expired license should not block users from logging in by default. So, allow me to clarify on a couple of things:

You mentioned that JIRA license has expired. Is it still using the expired license now?
Did the Confluence license expired too, which explains the reason why you purchased it?
Which license did you install specifically? JIRA or Confluence?
What error are you getting from the UI when you tried to access Confluence?
Did you take a look at the atlassian-confluence.log to see if there are any errors logged when you attempted to log in?
Do you happen to use an evaluation license which has expired for any of the products?

Looking forward to hear from you soon.

Mohammad Hashem

Hello Ahmad,

this is the error found:

javax.servlet.error.status_code: 500
javax.servlet.error.message:
javax.servlet.error.servlet_name: noop
javax.servlet.error.request_uri: /s/a740709f1095cfcea3b508100006e38b-CDN/en_GB/7111/a907385b66baaca023118cdaeb4d4b0e6dac0f88/4b394a00c8b4fd1f75e131a0844144e4/_/download/contextbatch/js/com.atlassian.confluence.extra.team-calendars.resources-batch,-_super,-atl.general,-dashboard/batch.js
javax.servlet.error.exception: java.lang.RuntimeException: org.apache.catalina.connector.ClientAbortException: java.io.IOException: Broken pipe
customContactMessage = Please enter information about your request for the site administrators. If you are reporting an error please be sure you include information on what you were doing and the time the problem occurred.
customContactMessage = Please enter information about your request for the site administrators. If you are reporting an error please be sure you include information on what you were doing and the time the problem occurred.
com.atlassian.bonnie.search.extractor.ExtractorException: Error reading content of Word binary document: org.apache.xmlbeans.XmlException: error: The document is not a document@http://schemas.openxmlformats.org/wordprocessingml/2006/main: document element mismatch got themeManager@http://schemas.openxmlformats.org/drawingml/2006/main
Caused by: org.apache.poi.POIXMLException: org.apache.xmlbeans.XmlException: error: The document is not a document@http://schemas.openxmlformats.org/wordprocessingml/2006/main: document element mismatch got themeManager@http://schemas.openxmlformats.org/drawingml/2006/main
Caused by: org.apache.xmlbeans.XmlException: error: The document is not a document@http://schemas.openxmlformats.org/wordprocessingml/2006/main: document element mismatch got themeManager@http://schemas.openxmlformats.org/drawingml/2006/main
com.atlassian.bonnie.search.extractor.ExtractorException: Error reading content of Word binary document: org.apache.xmlbeans.XmlException: error: The document is not a document@http://schemas.openxmlformats.org/wordprocessingml/2006/main: document element mismatch got themeManager@http://schemas.openxmlformats.org/drawingml/2006/main
Caused by: org.apache.poi.POIXMLException: org.apache.xmlbeans.XmlException: error: The document is not a document@http://schemas.openxmlformats.org/wordprocessingml/2006/main: document element mismatch got themeManager@http://schemas.openxmlformats.org/drawingml/2006/main
Caused by: org.apache.xmlbeans.XmlException: error: The document is not a document@http://schemas.openxmlformats.org/wordprocessingml/2006/main: document element mismatch got themeManager@http://schemas.openxmlformats.org/drawingml/2006/main
customContactMessage = Please enter information about your request for the site administrators. If you are reporting an error please be sure you include information on what you were doing and the time the problem occurred

AhmadDanial

Hello, Hashem.

Thank you for sharing the stack trace. While it does not point out to any authentication error, can you provide me the answers to the questions I asked earlier?

You mentioned that JIRA license has expired. Is it still using the expired license now?
Did the Confluence license expired too, which explains the reason why you purchased it?
Which license did you install specifically? JIRA or Confluence?
What error are you getting from the UI when you tried to access Confluence?
Do you happen to use an evaluation license which has expired for any of the products?

Keep me posted. Thanks.

Mohammad Hashem

You mentioned that JIRA license has expired. Is it still using the expired license now? Yes because I license page is not accessible anymore to renew the evaluation license
Did the Confluence license expired too, which explains the reason why you purchased it?The confluence license is valid for 1 year.
Which license did you install specifically? JIRA or Confluence? Jira trial, Confluence commercial
What error are you getting from the UI when you tried to access Confluence? error in authentication
Do you happen to use an evaluation license which has expired for any of the products? Yes because Jira license is not being renewed due to blockage in license and version page.

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