User Workload Report

Question

Hi,

We upgrade our Jira Service desk (server) last week in version 3.15.1.

One thing we found out is that if users try to go look at Workload report it takes about 20-40 seconds to load that report. This only happends one of our service desk projects (about 40 000 created issues). Other service desk projects (not so many created issues) workload reports works just fine.

Before last week upgrade there was no problems with that report.

Any ideas what causes this long loading time?

Keri · Answer

Hi Timo,

Thanks for the update - let us know how it goes! You may also find it advantageous to give them the answers to the questions above - although they'll be able to see your heap settings and issue count from the logs provided.

Cheers,

Keri

Timppa · Answer

Hi Keri,

We made also request to Atlassian support and they are trying solving this.

Cheers,

Timo

Keri · Answer

Hi Timo,

I'm sorry to hear that your report is loading slowly after your upgrade. Some of your configuration may have changed after the upgrade.

I'd like to know a little more about the server that you're hosting Jira Service Desk on to help make some recommendations.

* Are you running any other applications on the same server including database servers, mail servers, other Atlassian applications?
* How much physical memory do you have allocated?
* Are you using a Virtual machine to host this?
* Can you let us know the amount of heap you currently have allocated https://confluence.atlassian.com/adminjiraserver071/increasing-jira-application-memory-802592945.html
* How many issues do you currently have in Jira?
* What is your network configuration like - are you using any proxies?

Cheers,

Keri