Receive Error when Adding Customer

Question

I am trying to add a user to a service desk project. I went to the Customers page and clicked on Add customer button. I then entered the customer's email address and clicked add. I receive an error message that reads

"1 email had errors and couldn't be sent: <email address I typed>.

Any ideas on how to make this work?

Steve H_fd7ujn · Answer

This happens for me if the email address is already a Customer in the project

Jack Brickey · Answer

@Daniel Zimmerman, so I just ran into this and have a new thing for you to try. This can happen if the user is actually in the system but inactivate. Check the following:

* go to admin settings > User Management
* remove all filters, e.g. active
* search for the users name
* if there and inactive the activate them
* check the project to see if they are there and if not try to add

Jack Brickey · Answer

thanks. TBH I have never seen this occur on Cloud and don't recall any other thread that would indicate the same issue for Server version. I would suggest that you reach out to Atlassian Support. Unless you are on a starter (10 user) license. I also assume you have tried this multiple times. Does this happen for certain customer emails or can you not add any customers?