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After Upgrading to 7.12.1 Getting double search tabs in advance filter?

Kunal Jha

Why i am getting Double Search Button one of my old filter page.

Accepted answers

AhmadDanial

Hello, Kunal.

I have not stumbled upon this issue before but would like to understand the problem better:

Is this happening to only one specific filter page?
When you mentioned old filter, does that mean that it was created before the upgrade was done?
Do you observe this happening on Incognito / private mode of the web browser?
What happens when you reuse the same JQL query and save it as a new filter? Is it still showing the same double search button?

Interested to know if this is just a one time off issue or rather something that needs to be investigated further.

All comments

AhmadDanial

Hello, Kunal.

I have not stumbled upon this issue before but would like to understand the problem better:

Is this happening to only one specific filter page?
When you mentioned old filter, does that mean that it was created before the upgrade was done?
Do you observe this happening on Incognito / private mode of the web browser?
What happens when you reuse the same JQL query and save it as a new filter? Is it still showing the same double search button?

Interested to know if this is just a one time off issue or rather something that needs to be investigated further.

Kunal Jha

Is this happening to only one specific filter page? To all Filters
When you mentioned old filter, does that mean that it was created before the upgrade was done? yes
Do you observe this happening on Incognito / private mode of the web browser? yes
What happens when you reuse the same JQL query and save it as a new filter? Is it still showing the same double search button? yes

It looks like web page has two search button code hence this is showing 2 times.

BR//

Kunal Jha

AhmadDanial

Hi there, Kunal.

I have attempted to reproduce the issue on my end to no avail. Since this issue is happening as a whole across all filters on incognito mode, I would like to verify if you have any third-party add-ons installed in the JIRA instance which can potentially contribute to this issue.

Screen Shot 2018-10-01 at 10.45.22.png

If you do, can you enable the Safe Mode and let me know if you still run into the same issue?

Kunal Jha

Thanks ahmad in safe mode that problem got resolved so it's due to some plugin

AhmadDanial

Hi, Kunal.

You are most welcome. Happy to know that the issue was resolved already on your end. May I know specifically which plugin you disabled, if you don't mind me asking?