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BitBucket Server Authentication/Service won't start due to logon error: 1069

Keri-Lyn Crovo

Hello.

I have installed BitBucket Server trial and am trying to set up a repository. You'll have to forgive me, I have only been testing out Git for a week or so, my small company would like to move to a different SCM (Not hosted, need a "central repository", BitBucket seems perfect since we are now considering Git).

Anyway, I'm going through all the motions and set up my Admin account (so far, only account for this instance). I went through the instructions on the "You have an empty repository" page:

My code is ready to be pushed

If you already have code ready to be pushed to this repository then run this in your terminal.

cd existing-project
git init
git add --all
git commit -m "Initial Commit"
git remote add origin http://localhost:7990/scm/bit/baselinebbtest1.git
git push -u origin master

I did exactly this but when I do the push, I initially got a window for authentication - so I entered my Admin username/password but I got this anyway, and every time I do a push I get it:

$ git push -u origin master

fatal: Authentication failed for 'http://localhost:7990/scm/bit/baselinebbtest1.git/'

Any help you can provide would be fantastic.

Accepted answers

Keri-Lyn Crovo

I believe I have figured it out - There were two issues and both got resolved.

The first was the ./atlassian user created for running the service on Windows. My work/network/machine does not allow any user to have "log on as a service" rights, due to policies in place with network users. I changed the service to use the "Local System" user, and the service runs and restarts no problem.

The second was Git Credential Manager (Windows). When I had first installed Git for Windows, I mostly took all the default settings. One was to use Git Credential Manager. I uninstalled Git and re-installed DESELECTING Git Credential Manager. This time, when I did the push to the repository, I was prompted for the Bitbucket username/password and it worked!

My suggestion for Windows/Git newbies is not to use this Git Credential Manager with BitBucket Server, UNLESS Bitbucket figures out a way around this (detecting and ignoring?) during install.... or comes up with a way to disable GCM.

Thanks again SO MUCH for all your help! Ya nevah know, I could be back!

All comments

NotTheRealStephenSifersNOPENOPENOPENOPE

Hello Keri-Lyn, Welcome to the community.

Just to confirm a couple this, you do have GIT installed on the same server as BitBucket (Sounds silly to ask but just want to confirm)?

Ensure the user that you are attempting to use is not locked out and has not triggered a captcha test.

Also check these:

https://confluence.atlassian.com/bitbucketserverkb/git-commands-return-fatal-authentication-failed-779171809.html

Keri-Lyn Crovo

I do have Git installed on the same machine. I was able to add the BitBucket server as a remote respository. I think part of the problem is, the Git bash window is no longer asking for credentials, and I have logged into BitBucket with the same user on the server (just the Admin) and had to do the captcha. I tried changing my user.name in the config (git config...) but it still won't ask me for credentials. Is there a way to clear or re-enter these credentials? I tried searching for the "baselinebbtest1.git" but can't find it... Thanks

NotTheRealStephenSifersNOPENOPENOPENOPE

Since you have cleared the captcha, I would suggest going back through the repo setup steps. See if that re-prompts for your login info.

Let us know if it's still failing after re-trying.

Keri-Lyn Crovo

Hi there - back from the weekend.

Well, I went to go back to my Bitbucket server administration to redo the repo setup steps, but it couldn't find the local server. I had the browser open all weekend so I closed all instances and attempted to restart the service (windows 7). Now I get the following error:

Windows could not start the Atlassian Bitbucket AtlassianBitbucket service on Local Computer.

Error 1069: The service did not start due to a logon failure.

In the service properties, under logon is this user:

.\atlbitbucket

I believe when I installed Bitbucket server it created this windows user. I do not know the password or understand why it would have changed? Am I missing something?

Keri-Lyn Crovo

I believe I have figured it out - There were two issues and both got resolved.

Thanks again SO MUCH for all your help! Ya nevah know, I could be back!

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