If a customer emails us, a new job is created in Jira with its own key (eg JOB-1234). We might then respond to that customer through Jira and the response is recorded. If that customer then replied correctly, the reply is added to the existing job. If they send us a brand new email, but reference the original job number, is there some way Jira can tell it's meant to be for that job and add it in?
For example, if the customer sent a brand new email instead of replying, but included JOB-1234 somewhere in the subject line, can we set a rule that says something like 'if subject line contains an existing job number, automatically add the new email to that job'?
