Visible Task and Invisible Subtask???

Question

I am trying to make it so that one user group can see BOTH task and subtask then another user group can see ONLY parent task.

So far I have tried making SubTaskUser custom field but now get this error message when creating test tickets:

"SubtaskUser: User 'XYZ' is not valid for this user picker."

Another issue is that users in group that should be excluded can still see and access subtasks.

Nic Brough -Adaptavist- · Answer

You can't do this in full, as there are two layers of permission to view an issue which simply don't support it.

* Layer 1 is project permissions, where you can either see all issues in a project, or you can not.
* Layer 2 is issue security, where you can hide individual issues by setting a field.  But sub-tasks take the security level of their parents.  So you can either see the issue and all its sub-tasks, or you can't see any of it.

Partial visibility is not possible, and it's probably not a good thing to implement anyway.  If I can only see part of a story, I'm misinformed, which is bad practice.

However, if it's just for reporting and day-to-day work where people often only want to focus on one part of something, @Ryan Fish has the right answer - filter for what you want to see where you need to!

Ryan Fish · Answer

@Anna McKay

From the team board, create a quick filter for users to select and filter what the see on the board.

* Select board (top right)/ configure/ quick filter
* Enter a name, JQL query ("issuetype = sub-task" for sub-task only view), description.
* Select Add
* The quick filter will appear near the top of the board

Enjoy!