nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Confluence link in Jira displays status unavailable

Bunty

Hello All,

I've added confluence link in Jira to integrate both the applications. The application link status shows Unavailable.

In confluence, we have added the Jira link successfully and we are able to create Jira tickets from the confluence.

Any suggestions?

Thanks in Advance,

Mani

Accepted answers

All comments

AhmadDanial

Hi there, Manikata.

Since you mentioned that you are able to create JIRA tickets from Confluence properly, may I confirm if this was working previously and there were any changes done to the Application Link prior to the issue OR it is happening since the first time it is being set up?

Additionally, can you provide the screen shot of the configuration when you click on the edit (pencil) icon? For example:

Screen Shot 2018-09-21 at 14.31.02.png

Have you tried to remove and reconfigure the application link again to confirm if the same issue is reproducible? Any log entries in atlassian-jira.log / atlassian-confluence.log?

Bunty

Hello @AhmadDanial,

Thanks for replying!

Yes, it is working previously and there were no changed done to the application link prior to the issue.

In JIRA when I added it for the first time its happening. Below are the screenshots for your reference.

Bunty

Below is an error in log file.

WARN 620x11887172x1 hfyw9d 16.28.168.233 /plugins/servlet/streams [c.a.streams.internal.StreamsCompletionService] Registering failure for stream provider Confluence due to error other

Bunty

@AhmadDanial,

Any help?

AhmadDanial

Hi, Manikata.

Pardon me for the radio silence as I was out for the last couple of days. From the screen shot that you shared, JIRA is having issues reaching out to Confluence. Can you please confirm if the servers can talk to each other via ping / telnet? From the machine running the JIRA instance (vice versa for Confluence), run the following command from the terminal:

ping <confluence_url>

echo | telnet <confluence_url> 443

echo | telnet <confluence_url> 80

Note: If you are using HTTP, please use port 80 to telnet

Additionally, can you please confirm what you are seeing on the UI when you clicked on the Troubleshoot link under the Outgoing and Incoming fields for HPE Confluence? Did it display anything helpful to assist us on troubleshooting the problem?

The WARN error is not entirely related to the issues since it deals with the Activity Stream. So, let us focus on the error and warning messages that we are seeing from the UI for now as it indicates clearly on what we are dealing with.

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