Can a service desk ticket invoke multiple tickets based on certain inputs?

Question

Hello,

I have a use case to implement. The problem statement is to create a new service desk ticket and this ticket based on some input, can invoke multiple tickets down the line.

I know there is post function where we can write scripts. I'm not sure whether I can use this feature.

My Ticket1 should --> Do something --> status = closed --> Invoke Ticket2 and likewise.

Kind Regards

Alexey Matveev · Answer

Power Scripts can help you with it. You can create a new ticket, using this plugin:

https://confluence.cprime.io/display/SIL/createIssue

Manish Bilung · Answer

Thanks you Alexey for the reply.

invoking Ticket2, this means, based on the status of Ticket1, we can trigger a job/task to create a new Ticket i.e Ticket2.

I will look in more detail how a plugin could help my case.

Warm Regards.

Alexey Matveev · Answer

Hello,

What do you mean by invoking Ticket2?

Have a look at Jira Service Desk automation. It is an out of the box feature and it will let you do some actions on tickets. But it is not that much flexible.

If you want a more flexible solution. You could use a plugin.

For example, you could use the Power Scritps add-on:

https://marketplace.atlassian.com/apps/43318/power-scripts-jira-script-automation?hosting=cloud&tab=overview

It can let you do many things on tickets in Jira.